Contact Family Service Thames Valley

Call us at 519-433-0183
Fax: 519-433-4273
Email Us

*For general inquiries, Clinical Internship Program, Community Counselling Program or Community Integration Program

Contact FSEAP Thames Valley

Call us at 519-433-0700
Toll-Free: 1-877-433-0701
For TTY: 1-888-234-0414
Fax: 519-433-4273
Email Us

Contact Credit Counselling
Thames Valley

Call us at 519-433-0159 ext. 8497
Fax: 519-433-4273
Email Us

TTY: If you have a hearing impairment you can contact us via the Bell Relay Service, by calling 711 for TTY, or 1-800-855-0511 by phone and asking the operator to call 519-433-0183.

For concerns and complaints, please contact the Manager of Counselling Services at 

For Family Service Thames Valley’s Accessibility policy please click here

If you’re in crisis, please note that email communication should not be used as a way of contacting Family Service Thames Valley/FSEAP. Please refer to the resources listed below.

Contact Us

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Visit us at:

125 Woodward Avenue, London Ontario, N6H 2H1

Monday-Thursday:   9:00 AM to 8:00 PM

Friday :   9:00 AM to 4:00 PM



You can reach FSTV by public transportation using the #9 Whitehills, #17 Oxford West, #19 Oakridge, and #20 Cherryhill bus routes. The #9 and #20 bus routes have stops on Woodward Ave near the agency, which is located 1 ½ blocks south of Oxford Street and about 5 blocks west of Wharncliffe Rd.


The office is fully wheelchair accessible.


If you’re in crisis:

Reach Out (24/7) 1-866-933-2023 for people with mental health and addiction needs living in Elgin, Oxford, Middlesex and London
Crisis & Intake Team (CIT) (24/7), 519-433-0334, children 0-18 & their parents and guardians.
CMHA Crisis Centre (24/7) 519-434-9191, 648 Huron Street