If you are in crisis:

    • Reach Out (24/7) 1-866-933-2023 for those with mental health/addiction needs in Elgin, Oxford, Middlesex and London
    • Vanier Children’s Services Crisis & Intake Team (CIT) (24/7), 519-433-0334, children 18 and under and their families

General Inquiries
Clinical Internship
Community Counselling
Community Integration

Phone: 519-433-0183
Fax: 519-433-4273

Email Us

FSEAP Thames Valley
Employee Assistance

Phone: 519-433-0700
Toll-Free: 1-877-433-0701
TTY: 1-888-234-0414
Fax: 519-433-4273

Email Us

Credit Counselling
Thames Valley

Phone: 519-433-0159 ext. 8497
Fax: 519-433-4273

Email Us


TTY: If you have a hearing impairment, contact us via the Bell Relay Service by calling 711, or call 1-800-855-0511 and ask the operator to call 519-433-0183. You can also view Family Service Thames Valley’s Accessibility Policy.



125 Woodward Avenue, London Ontario, N6H 2H1
Monday – Thursday: 9:00 AM to 8:00 PM
Friday: 9:00 AM to 4:00 PM

The office is fully wheelchair accessible.

You can reach FSTV by public transportation. Please use the London Transit Routes & Scheduling tool for assistance in navigating to our office from you location.


For concerns and complaints, please contact the Executive Director at feedback@familyservicethamesvalley.com