Family Service Thames Valley Credit Counselling Program does not gather any personal information from you when you visit our web site. Personal information
is only obtained if you supply it voluntarily, by contacting us via e-mail. Be aware that Family Service Thames Valley cannot
guarantee the confidentiality of any email sent to us.
Note that several areas of this website contain links leading to websites provided by other organizations. Be advised that the
websites available through these links, and the information and/or computer files contained therein, are not under the control
of Family Service Thames Valley. Therefore, Family Service Thames Valley cannot and does not make any representation
regarding these websites, or the materials on them.
The existence of links in either direction between other sites and Family Service Thames Valley’s website does not
constitute an endorsement or recommendation of any kind regarding these websites. Such links are provided for the sake of convenience,
and no guarantee is made as to availability, suitability for any purpose, or accuracy of their information. Linkages and descriptions
and/or references to products or publications other than those produced by Family Service Thames Valley does not imply endorsement
of that product, organization, or information.
Should you contact us via e-mail, all information you give us is kept strictly confidential and is protected in accordance with
Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). This includes personal information
as defined in PIPEDA. By submitting information to us electronically, you hereby give your informed consent for us to collect
this information from you.
Should you schedule an appointment with our agency, we will not release any information regarding your file without obtaining
your written authorization (unless required by law), other than confirming that you have kept your appointment (if asked by one
of your creditors).
If you choose to enter a Debt Management Program with our agency, your personal information may, from time to time, be delivered
to third parties (creditors) as part of your program. In such cases, the Agency will request that you sign specific consents
that outline the purposes for passing your personal information along to third parties. No information is released to third
parties without your consent, unless this agency is required by law to do so.
You have the right to review your file in the presence of your Counsellor or the Agency’s Privacy Officer, and request
that any incorrect information be corrected. You also have the right to file a complaint about the services rendered by
the Agency, or to appeal a decision you consider unsatisfactory.
Further information regarding these processes is available from our staff.