Contact Us
For general enquiries, to provide feedback and to access our community
programs, you can reach us at 519-433-0183 or by
emailing us at fstv@familyservicethamesvalley.com.
For Credit Counselling enquiries, you can call us at 519-433-0159
or e-mail your request to: info@creditcounsellingthamesvalley.ca
For EAP / EFAP enquiries and feedback or to access Employee and
Family Assistance Program services, you can call 1-877-433-0701
or email us at fseap@fseapthamesvalley.com.
If you have a hearing impairment, you
can contact us via the Bell Relay Service, by calling 711 for TTY
or 1-800-855-0511 by telephone and asking the operator to call 519-433-0183.
Our main office is located at 125 Woodward Avenue, London, Ontario
N6H 2H1.
To access a Map, click here.
Our Woodward Avenue office is located 1½ blocks south of
Oxford St. and approximately 5 blocks west of Wharncliffe.
You can reach our offices by public transportation using using
the #8 Riverside, #9 Whitehills, #17 Oxford West, #19 Oakridge,
#20 Cherryhill bus routes. The #19 and #20 bus routes have
stops on Woodward Avenue in close proximity to the agency.
This location is fully wheel chair accessible. We also provide service
at locations in Middlesex, Elgin and Oxford counties. For directions
to other service locations, please call 1-519-433-0183
or send an email to fstv@familyservicethamesvalley.com.
If you are experiencing a mental health crisis, or are with someone
in crisis, you want immediate help with this crisis, you can call
the Mental Health Crisis Service at 519-433-2023.
If you are experiencing a mental health or emotional crisis, and
your employer has an EAP / EFAP service agreement with FSEAP Thames
Valley, you can call 1-877-433-0701
24 hours a day and 365 days a year.
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